Contact Us

State Water offers a variety of contact methods depending on the nature of your query. 

Customer Service (including water and billing)

There are a number of ways to contact State Water regarding water usage, water orders, water transfers, invoices and metering. Please select from the following:
 

Enquiries, help and iWAS  

Customer Information centre by phone on 1300 662 077 or Customer.Helpdesk@statewater.com.au 

Water transfers

Email water.trade@statewater.com.au or fax: (03) 8668 1154

Water orders

• Gwydir, Namoi Peel and Border Rivers - email Northorders@statewater.com.au
• Macquarie-Cudgegong, Lachlan, Hunter and Coastal Rivers - email Centralorders@statewater.com.au
• Murray, Lower Darling and Murrumbidgee Rivers - email Southorders@statewater.com.au

Billing

For information on bill payments, please click here.

For bill enquiries phone 1300 662 077 or billing@statewater.com.au  

Solicitor Enquiries

For all solicitor enquiries please submit requests for financial statements for water licences on letterhead to swse@statewater.com.au

Customer feedback

State Water is committed to resolving all concerns or issues relating to our operations. If you wish to provide feedback you can let us know by completing the feedback form and submitting it online or faxing it to 1300 832 587. If you would like to send us an email feedback@statewater.com.au
   
Further details on customer feedback are available under the Customer Service section of this site.

Media enquiries 

For media enquiries please contact Communication Coordinator Tony Webber, phone 02 6841 2006.