iWAS - Internet Water Accounting System

Online water account management is here!

State Water is proud to release its Internet Water Accounting System (iWAS).

This online application will make ordering water and obtaining current water account statements more efficient, saving time and enabling management of water accounts over the web.

iWAS provides information for water accounts managed under the Water Management Act 2000.

Key features of iWAS 

iWAS allows customers to:

  • Enter and amend their own water orders and place meter readings,
  • Have complete access rights (for the legal account holder) to edit the account details,
  • Download water account statements detailing transactions and account balances,
  • View specific regional announcements via our bulletin board,
  • View and download the allocation assignment register,
  • Access current information at the press of a button.

Why iWAS?

With technology constantly evolving, State Water needed to address current customer service processes and enhance its uptake of modern technology and information systems.

Enabling customers to enter their own water orders and meter readings via the internet means they can access information 24 hours a day, seven days a week. The ability to enter meter readings will give customers current account balances at the click of a button.

How do I access iWAS?

To activate your iWAS account you will need an activation code. The activation code is the account number on your water invoice issued in August 2009. Your account code is your activation code

You are required to register your account before using the application.

After successfully registering you will be able to access iWAS anytime, day or night.

First time users

To register:

  1. Go to the registration page.
  2. Enter customer number which can be found on your water invoices or water account statements.
  3. Enter activation code (customer account number on the your final 2008/2009 water invoice for that licence).
  4. Enter password as per your letter.
  5. Read and tick the terms and conditions box.
  6. Register.

Next step:

  1. Go to the Login page.
  2. Enter customer number.
  3. Enter password.
  4. Log in.

If it is your first visit to the application you will be prompted to change your password. Your password must contain at least six (6) characters and include numerals and letters for enhanced security.

When can I access iWAS?

iWAS is available to all State Water customers now. Letters were distributed to customers in September and October 2009.

For those customers who have made changes to their accounts after the 14 August 2009, your activation code will be uploaded into our Water Accounting system based on your first quarter invoices.

Need help?

If you're experiencing difficulties call our Customer Information Centre on 1300 662 077 or email Customer.Helpdesk@statewater.com.au or go to the iWAS Help page.